Privacy Policy

Last updated: November 7, 2025

Welcome to PokiesMAN. We respect your privacy and are committed to protecting your personal information under the Privacy Act 1988 (Cth), Privacy and Other Legislation Amendment Act 2024 (Cth), the Australian Privacy Principles and other applicable laws. This Privacy Policy sets out how we collect, hold, use, disclose and manage your personal information when you use our website, services and games.

1. Who We Are

PokiesMAN (“we”, “us”, “our”) operates this online casino site for Australian-based users (subject to applicable regulatory requirements). When you register an account, play games or make deposits and withdrawals via our service, this Privacy Policy applies.

2. What Personal Information Do We Collect

We may collect the following types of personal information:

  • your full name, date of birth, residential address, email address, and telephone number;
  • identification documents and verification data (for age, identity and source of funds checks);
  • account details, game history, deposit and withdrawal records;
  • payment and transaction information (bank details, electronic wallet identifiers, transaction amounts and dates);
  • device information, IP address, browser type, operating system, log-in times;
  • any correspondence, complaints or support requests made by you.

We may collect this information directly from you (for example, when you register or update your profile) or from third parties (for example, e-verification service providers, regulatory lists, or payment networks).

3. Why We Collect Your Information and How We Use It

We collect and use your personal information for the following purposes:

  • to verify your identity, age and eligibility to use our services;
  • to provide, manage, administer and operate your account;
  • to process deposits, withdrawals, play activity, winnings and bonuses;
  • to meet our legal, regulatory and compliance obligations (including anti-money laundering, counter-terrorism financing and responsible gambling obligations) in Australia.
  • to detect and prevent fraud, money laundering, unauthorised access, problem gambling and other unlawful activity;
  • to send you account-related communications, important notices, and, where you have consented, marketing communications;
  • to analyse game and service usage so we may operate, improve and maintain the website, monitor security, manage risk and improve our services.

We process your personal information where it is necessary to provide our services, meet legal obligations, protect legitimate interests such as fraud prevention, or where you have given consent.

4. Disclosure of Your Information

We will treat your personal information confidentially and will not sell your details to third parties. We may disclose your personal information:

  • To our service providers, contractors or agents who assist in the delivery of our services (for example, payment processors, verification services, IT hosting providers, analytics providers) and who are required to maintain confidentiality;
  • to regulatory, government or law enforcement bodies where required or permitted by law, to enforce or investigate potential illegal activities or comply with legal obligations;
  • to other parties with your consent or where you have opted in;
  • in aggregated, de-identified or anonymised form for statistical or analytical purposes.

Suppose we transfer your information to an overseas recipient. In that case, we will take reasonable steps to ensure the overseas entity handles the data in accordance with the Australian Privacy Principles.

5. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We use secure servers, encryption and access controls. We will retain your personal information for as long as needed for the purposes described in this policy or as required by law. When no longer required, we will securely destroy or de-identify the information.

6. Cookies and Tracking Technologies

When you use our website, we may use cookies, web beacons, device identifiers and similar technologies to collect device and usage information. These help with functionality (for example, keeping you logged in), analytics, security (fraud prevention) and, where permitted, marketing. You may disable or restrict cookies in your browser settings, though this may affect your ability to use some site features.

7. Access to and Correction of Your Information

You may request access to the personal information we hold about you and ask for corrections if you believe it is inaccurate, out-of-date or incomplete. We may require proof of identity before granting access or making corrections. In some circumstances, we may refuse access under the exceptions prescribed in the Privacy Act; if we do so, we will provide reasons. A request will usually be responded to within a reasonable timeframe.

8. Opting Out of Marketing Communications

Suppose you have consented to receive marketing communications from us (by email, SMS, mobile push or other means). In that case, you may opt out at any time by following the unsubscribe instructions in the communication or by contacting us directly. If you opt out, we will cease sending marketing communications, but you will still receive service messages.

9. Children and Underage Gambling

We do not permit persons under the minimum legal gambling age of 18 years to register or use our services. Access to our website and gaming content is intended solely for adults aged 18 years or over. We verify age and identity as part of our account registration and compliance process. If you believe we hold personal information about a person under 18, please contact us immediately. We will take appropriate steps to delete the information and restrict access in accordance with the Privacy Act 1988 (Cth) and relevant Australian gambling regulations.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will be posted on our website with the “Last updated” date. If the changes are significant, we will provide a prominent notice. Your continued use of our services after the update will constitute acceptance of the changes.

11. Responsible Gambling Records

If you self-exclude or request deposit limits, we will retain related records to enforce those limits. This information may be shared with regulators or responsible gambling support services, as required by law.

12. Links to Third-Party Sites

Our website may contain links to external sites, including casino partners and advertisers. We are not responsible for the privacy or security practices of those sites. You should review the privacy policies of any third-party service you use.

13. Contact Us

If you have any questions about this policy, wish to access or correct your personal information, or make a privacy complaint, please contact our Privacy Officer at:

Email: [email protected]